Mojo cared about the right remortgage choice for me and my family
Sian and her family worked with Mojo Mortgages to help them find the right remortgage deal, including explaining their options for borrowing more.
Remortgaging often requires mortgage admin that, let’s face it, most of us wish we could avoid. It can feel impossible to wade through all the different options out there. Weighing up when to remortgage, what mortgage type to choose and whether to stick or twist when it comes to lenders are just some of the decisions you’ll need to make.
So, when Sian came to the end of her fixed-rate deal, she decided to work with a broker to help her compare the market and find the best remortgaging options.
We turned things around after a bad broker experience
Unfortunately, Sian found that not all brokerage firms provide a personalised, careful service. Though the broker she first spoke to helped her find her original mortgage, they seemed less keen to listen to her remortgage requirements. This only added unnecessary stress and hassle to the process. That’s where Mojo stepped in.
We initially went with another company but found them pushy and rude about what deal they wanted us to go for. Mojo gave us various options and didn’t try to persuade us from our final decision.
Exploring the best remortgage options together
Our team conducted a thorough review of the mortgage market and discussed our findings with Sian and her partner in detail. They decided to go ahead with a product transfer and stick with their existing lender, as they were happy with the lender’s service and the rate offered.
“Deciding whether to stay with your existing lender is one of the main decisions remortgagers face,” explains Robbie Clarke, Sian’s Mortgage Expert. “Your mortgage payment is probably your biggest bill so it’s really important for customers to have peace of mind and reassurance that they’re on the best deal available - whether that be with their current lender or a new one. We really do scour the market to make sure our customers are armed with all the information they need to make a choice that’s right for them.”
A new car drove into the picture, too
Sian told us she and her family were also looking to buy a new car but hadn’t yet decided how they were going to borrow the money for it. Again, our team stepped up - using our savvy in-house tools to swiftly yet thoroughly compare additional borrowing options.
We recommended borrowing the additional money as a further advance with the same lender, rather than remortgaging to release equity. It worked out as a more cost-effective option as it allowed Sian to keep her original mortgage’s loan-to-value ratio low (and therefore access the most competitive rates).
Our experienced broker researched and recommended the best mortgage options, before handing everything over to Case Manager, Charlotte. She supported the remortgage process from start to finish and ensured a member of the team was always available to answer any questions.
Peace of mind until completion
Remortgage customers often ask: what if my lender changes their rates but I’ve already locked in a deal?
It was an understandable concern for Sian too - particularly at the moment, when rates seem to be constantly chopping and changing. Our Rate Check Promise service gives our customers extra reassurance. We automatically checked to make sure Sian was on her lender’s best possible rate for her chosen deal. So, if the rate attached to her deal did change while she waited for her current one to end, she wouldn’t need to worry. The rate actually changed a couple of times after the case was submitted and thanks to our Rate Check Promise service we were able to secure the lower rate each time for Sian and her partner.
Everything went to plan and the remortgage deal kick-started on the same day the current deal ended. A smooth and straightforward deal switch, and another happy customer.
“The Mojo team were so friendly and helpful throughout, including keeping in constant communication so we knew exactly where we were with our application at every stage. I would definitely recommend.”
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