Our customer success stories

At Mojo, we make mortgages more straightforward. From first-time buyers looking for advice to those remortgaging to get a better deal, we're all about helping customers feel confident in their mortgage choices.

Read our selection of customer case studies, testimonials and reviews to find out how our mortgage brokers help people just like you!

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  • Excellent TrustPilot rating, with over 6,400 5* reviews

  • We spoke to over 55,000 people last year about their mortgage needs

Customer case study graphic

"No hard sell, no jargon, just someone who could help guide me through the process."

It's exciting to move home, but jargon and admin can get sometimes in the way of the buzz of buying! Our advisors helped Justyn navigate the home buying process with confidence.

Read our first-time buyer success stories

Finding that first-time buyer feeling

"I was unsure on 95% of the journey, so I searched for mortgage comparison and fortunately found Mojo. They were able to find me an outstanding deal and Connor was able to answer a lot of my questions and calm my nerves about becoming a homeowner!

Throughout the process, I received updates on lower rates I could access and the team were proactive in ensuring my solicitors were working as quickly as possible to make sure things went through in a timely manner."

Harry, first-time buyer customer

Providing a personalised service

"I spoke with multiple mortgage advisors prior to contacting Mojo but found them to be unorganized, uninformed and unprofessional. Upon speaking with Mojo, I felt the burden lifted and everything was much clearer. I was able to explain my situation, finances and plan and Callum provided options specific to me personally.

I was kept updated on any progress and was able to communicate through multiple avenues including phone, text & email. Their communication to advise me that there were lower interest rates available to me during the process was a fantastic touch."

Sam, first-time buyer customer

Buying a family home with four-legged friends

"We were looking for a rental property but were really struggling to find somewhere that would take dogs. As we were basically ready to buy, I started looking for mortgages. That’s when I found Mojo. From the first call right to the end, communication was fast and consistent and I felt that everything was such a breeze.

The rate dropped three times which was communicated every time and it was really simple to accept or decline the change. We accepted and within days every time we had the new mortgage offer in our inbox."

- Lynden, first-time buyer customer

Sian case study photograph

"Mojo were amazing from start to finish."

When Sian came to the end of her fixed-rate deal, she decided to work with a broker to help her compare remortgaging options. Things didn't quite go to plan with her original broker, which is when the Mojo team stepped in to help.

Read more remortgaging stories

Proactive at every stage

"I found Mojo Mortgages online while looking to remortgage, and I’m so glad I did. What really impressed me was how proactive they were throughout the process. Even after I chose a mortgage, they kept scanning the market to make sure I was still getting the lowest interest rate. Thanks to that, I was able to switch to a better rate twice before my completion date, saving me money before the new mortgage even started!

The whole experience was simple, stress-free, and much easier than I expected. Mojo handled everything and kept me in the loop the entire time. If you're remortgaging and want expert support without the hassle, I’d definitely recommend Mojo Mortgages."

- Alyson, remortgage customer

A stress-free service & easy-to-use tech

"I chose to remortgage to take advantage of better rates and improve my monthly finances. I used Mojo because I wanted a smooth, straightforward process with expert advice along the way—and that’s exactly what I got.

From the start, Mojo made everything incredibly simple. Their platform was easy to use, the communication was clear and prompt, and I always felt in control. They took the stress out of the process and found a great deal that suited my needs.

I’d highly recommend Mojo to anyone looking to remortgage or buy a home—they really make the whole journey easier and more reassuring.

- Ian, remortgaging customer

Making customers feel like "remortgage rockstars"

Within minutes of landing on Mojo's site, I was matched with a human mortgage expert. He explained everything without using a tone that suggested I should already know these things. He compared deals and translated gobbledegook into English, and even dealt with the paperwork so I didn't have to pretend and nod and a few weeks later, bam! A new mortgage secured. Lower monthly payments. Fewer grey hairs. Mojo Mortgages had taken me from financial flop to remortgage rockstar.

- Clare, remortgage customer

Amy-Lee case study photo

"I wanted to do a transfer of equity."

When Amy remortgaged, she wanted to find a way for her son to own half the property. The team at Mojo sprung into action to find a suitable mortgage deal and support the process from start to finish.

A tight turnaround? No problem

"I thought I could stay on my consent to let with my lender, but I had to remortgage to a buy-to-let and left it late! With only 40 days left on my fixed-rate deal, I was worried I would not be able to turn around a buy-to-let in time. Connor at Mojo was really easy to speak to and explained my options. Given I didn't have long left, he recommended I go with a provider who has a quick turnaround and supported with chasing the solicitors to get this through. Mojo turned a usually stressful experience into an easy one."

- Lucy, buy-to-let customer

Supporting shared ownership staircasing

"I owned 75% of a shared ownership house and needed to purchase the remaining share to make it freehold. Unfortunately, my mortgage provider offered me much less than I needed.

Robbie at Mojo was incredibly helpful and immediately found a mortgage provider that could offer the full amount I needed. I was extremely happy and genuinely surprised that it was possible.

The whole process took longer than expected because the housing association delayed every single step of the freehold process. I was on the edge of losing my mortgage offer. Once again, Mojo quickly stepped in and arranged an extension of the offer. Thankfully, I completed everything just six days before the offer expired.

- Marta, additional borrowing customer

"Mojo really supported us to make the right choices that suited our budget and our needs."

When Gina and her family decided to buy a property back in their home town, Gina knew she wanted to work with a broker to support them in making the right mortgage choices. Here's why Mojo's digital yet people-focused service was a good fit.

Mojo Mortgages were great

"Extremely knowledgeable about mortgages, house market and even politics that affect mortgage rates. There was no pressure and they sorted everything for me and kept in touch all along the way."

Read Jess' full review

Five Trustpilot stars

Jess

22 July 2025

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